Answer ID 4075
For SHIELD TV:
1. Open the Settings menufrom the Home screen on your SHIELD.
2. Scroll to the right and choose About.
3. Choose Send feedback to NVIDIA.
4. In the Comments section, include your email address so that we may be able to reach you in case we have questions regarding your issue.
5. Choose SEND to submit your diagnostic logs along with your feedback.
For SHIELD Tablet:
1. Open the apps drawer
2. Scroll down and tap on the Settings icon to launch Settings
3. On the Settings page, scroll down and tap on About tablet
4. Choose Send feedback to NVIDIA
5. Under Topic, choose "NVIDIA Customer Care Sent Me" and in the Comments section please include your email address along with a description of your issue in case support needs to reach out to you for additional information concerning your issue.